Team Manager, IT ServiceDesk

We are looking for an experienced IT leader to ensure stable operations and drive the future development of Orifarm’s IT ServiceDesk. This is an exciting opportunity to not only oversee daily operations but also shape and optimize processes, introduce improvements, and support the growth of our service capabilities.

About the job

As the Manager of our IT ServiceDesk, you will be responsible for ensuring smooth daily operations, team performance, and continuous process improvements across all Orifarm locations. Your tasks will include:

Leadership

• Providing opportunities for employees development
• Encouraging the team to work in collaborative environment
• Keeping the team motivated and engaged to achieve company’s mission
• Making sure the team has capabilities and is enabled to perform on a level required by Orifarm

Management

• Overseeing IT ServiceDesk daily operations
• Ensuring optimal staffing
• Managing the performance of the team by providing direction, setting and evaluate individual objectives

Processes

• Creating, maintaining and improving relevant processes
• Making sure the team is trained, they understand and follow the processes

General

• Representing IT ServiceDesk to stakeholders
• Working in accordance with Orifarm Group IT Strategy & OKRs – assuring that the Corporate IT strategy is broken down into concrete operational goals within the fields of team
• Acting as escalation point
• Continuously searching for service improvements and aiming for their development
• Improving user / customer satisfaction
• Close collaboration with other IT teams
• Collaboration with business units across Orifarm group
• Assuring an effective utilization of resources among other things via budget planning and follow-up
• Process ownership of IT Incident & IT Service Request processes

You will report to Director of IT Operations and Platforms and be part of the Orifarm Group IT department.

Who are you? 

You have relevant work experience, and you bring a proven track record in managing IT ServiceDesk teams. You are ITIL educated, with a good understanding of GxP requirements and structured processes.

Professional competences:

• GxP understanding
• ITIL educated
• Structured and knowledgeable of the processes

Personal competences: 

• Leadership and interpersonal competences
• Communication skills
• Analytical and structured thinking
• Customer oriented
• Fluency in English

Who are we? 

You will join Orifarm’s Group IT department, working closely with colleagues across multiple locations and functions. Our team is characterized by a collaborative spirit, customer focus, and continuous improvement mindset. We value open communication, support each other, and strive to provide high-quality IT services that enable Orifarm’s business success. You will lead employees located in Poland, Czechia, Germany and Denmark.

What we offer:

• Fulltime employment contract
• Life insurance
• Private medical care
• Sports card
• PPK
• Hybrid work model
• Flexible working hours

Job Location

Warsaw, Poland. Hybrid work model – 3x/week from the office located in the prestigious Gdański Business Center at Inflancka 4.

Travel:

• Expected to visit Orifarm sites (Denmark, Germany, Czechia) where ServiceDesk is present from time to time (approx.. 1x per quarter)
• Special for the first 6 months: Physical presence in our Czech site to get to know the team (expected 1-2 days every other week)

Application deadline

ASAP

Why should you work for Orifarm?

At Orifarm, we know that our growth comes from the development of our employees. We are an ambitious organization with an entrepreneurial culture celebrating can-do attitudes, smarts, and hearts. Our secret to success? Valuing how different skill sets join forces to make our journey happen.

You will experience a work environment characterized by flexibility and a strong commitment to work-life balance, understanding that the best results come from satisfied and well-supported employees. Our international setting offers great opportunities for growth and career advancement. We also prioritize social events and gatherings to ensure that our employees feel connected and engaged with each other.

We regard our feedback culture as a fundamental element in the individual employee's opportunities for learning and development. When we have good results, every employee, including student workers, is part of our bonus scheme.

About Orifarm

Everyone should have access to modern medicine. High costs or lack of access to pharmaceuticals should never impact our possibility to receive treatment or relief and live a healthy life. At Orifarm, we aim to bring healthy days by making modern healthcare a better deal for the people and the societies we serve. Working towards our vision, we create access to affordable, high-quality pharmaceuticals and healthcare products by challenging markets and always seeking new opportunities. With our core values paving the way, we always act responsibly and constantly with our customers at the center of our attention. And everything we do is driven by our sole purpose:

For as many as possible, as healthy a day as possible.

Our history goes back to 1994 when Orifarm was founded in Denmark by Hans and Birgitte Bøgh-Sørensen. Since then, Orifarm has grown from a small nine-person company into an international company operating globally in 15 countries. Today, Orifarm is Europe's largest parallel importer of pharmaceuticals and Denmark's largest supplier of pharmaceuticals, with more than 2,200 employees.

We encourage everyone to apply

At Orifarm, we welcome people from all backgrounds, recognizing that the best outcomes come from a diverse and inclusive work environment. Our commitment is to create an environment where different perspectives and skills drive innovation and contribute to a sustainable future. By creating such an environment, we are confident that we can achieve better results together.

We are often looking for new employees to help us grow and therefore, we may have other interesting opportunities for you. Follow us on LinkedIn to receive updates on our business activities and job opportunities: https://www.linkedin.com/feed/. Alternatively, if we do not have any vacant positions that match your interests at this time, we encourage you to submit your resume to our talent pool, from which we continuously select candidates: https://careers.orifarm.com/lp/TalentPool/28c5a1691eef5fd4/