Service Desk / Site IT Support Specialist

We are looking for a structured and service-oriented IT support specialist with hands-on ServiceNow experience. If you are comfortable working in an international setup, prioritizing incidents, and supporting users both on-site and remotely, keep on reading! 

About the job

As Service Desk / Site IT Support Specialist, you will play a key role in maintaining stable IT operations by providing first- and second-line support and managing incidents in ServiceNow across the organization. 

Your key responsibilities include: 

• Handling incidents and service requests in ServiceNow, ensuring timely resolution and correct prioritization 

• Providing on-site and remote IT support for end users, including hardware, software, and workplace IT 

• Installing, configuring, and maintaining end-user equipment and IT assets 

• Collaborating closely with colleagues across IT and other departments to ensure smooth daily operations 

• Supporting international sites; occasional international travel may be required 

You will report to the IT Service Desk Manager and become part of the Group IT department, working closely with colleagues across Orifarm’s international organization. 

Who are you? 

You have solid experience from a Service Desk or IT Support role in an international environment and are confident working with the ServiceNow platform as your primary tool. You work in a structured manner, communicate clearly, and take ownership of tasks from start to finish. You bring: 

• Hands-on experience with ServiceNow 

• Background in IT support, service desk, or site support 

• Good understanding of Windows environments and standard business applications 

• Basic networking knowledge (LAN, Wi-Fi, VPN) 

• A collaborative mindset and strong service orientation 

• Professional English skills; additional languages are an advantage 

Who are we?

You will join Group IT, a team of dedicated IT professionals supporting Orifarm across multiple countries. We work closely together across locations, value knowledge sharing, and maintain a direct and pragmatic tone in our daily collaboration. 

“We support each other across borders and make sure IT works where it matters – for the people using it every day.” — Member of the Group IT team 

What we offer:

• Fulltime employment contract
• Life insurance
• Private medical care
• Sports card
• PPK
• Hybrid work model
• Flexible working hours

Job Location

Warsaw, Poland. Hybrid work model – 3x/week from the office located in the prestigious Gdański Business Center at Inflancka 4A.

Application deadline

Ongoing recruitment.

Why should you work for Orifarm? 

At Orifarm, we know that our growth comes from the development of our employees. We are an ambitious organization with an entrepreneurial culture celebrating can-do attitudes, smarts, and hearts. Our secret to success? Valuing how different skill sets join forces to make our journey happen.  

You will experience a work environment characterized by flexibility and a strong commitment to work-life balance, understanding that the best results come from satisfied and well-supported employees. Our international setting offers great opportunities for growth and career advancement. We also prioritize social events and gatherings to ensure that our employees feel connected and engaged with each other. 

We regard our feedback culture as a fundamental element in the individual employee's opportunities for learning and development. When we have good results, every employee, including student workers, is part of our bonus scheme. 

About Orifarm 

Everyone should have access to modern medicine. High costs or lack of access to pharmaceuticals should never impact our possibility to receive treatment or relief and live a healthy life. At Orifarm, we aim to bring healthy days by making modern healthcare a better deal for the people and the societies we serve. Working towards our vision, we create access to affordable, high-quality pharmaceuticals and healthcare products by challenging markets and always seeking new opportunities. With our core values paving the way, we always act responsibly and constantly with our customers at the center of our attention. And everything we do is driven by our sole purpose:  

For as many as possible, as healthy a day as possible. 

Our history goes back to 1994 when Orifarm was founded in Denmark by Hans and Birgitte Bøgh-Sørensen. Since then, Orifarm has grown from a small nine-person company into an international company operating globally in 15 countries. Today, Orifarm is Europe's largest parallel importer of pharmaceuticals and Denmark's largest supplier of pharmaceuticals, with more than 2,200 employees.  

We encourage everyone to apply 

At Orifarm, we welcome people from all backgrounds, recognizing that the best outcomes come from a diverse and inclusive work environment. Our commitment is to create an environment where different perspectives and skills drive innovation and contribute to a sustainable future. By creating such an environment, we are confident that we can achieve better results together. 

We are often looking for new employees to help us grow and therefore, we may have other interesting opportunities for you. Follow us on LinkedIn to receive updates on our business activities and job opportunities: https://www.linkedin.com/feed/. Alternatively, if we do not have any vacant positions that match your interests at this time, we encourage you to submit your resume to our talent pool, from which we continuously select candidates: https://careers.orifarm.com/lp/TalentPool/28c5a1691eef5fd4/.