Operations Coordinator

Are you detail-oriented with a passion for delivering exceptional customer service? Do you thrive in a dynamic, fast-paced environment where you stay organized and communicate effectively? Then you might be our new Operations Coordinator.

About the job

As our new Operations Coordinator, you will be the key link between our customers and our internal teams. You will be responsible for managing the receipt of customer orders, responding to enquiries in a timely and professional manner, and ensuring that every order is processed with meticulous attention to detail.

Additional key tasks and responsibilities include:

• Prepare accurate order forms for received orders
• Process customer orders with a high level of attention to detail
• Provide customers with delivery timelines, invoices for payment, and communication regarding any potential delays
• Maintain the back orders report on a daily basis
• Offer administrative support to various teams as needed
• Ensure customers are kept informed throughout the entire order process, from receipt to delivery
• Serve as the first point of contact for customers via email and phone calls

In this position, you will report to the Operations Manager, Naomi Neves.

Independent commercial profile with NHS experience

We seek a candidate with a Bachelor's or Master's degree in a suitable field e.g., business administration, Operational management, Supply chain, Customer Service or similar, although this is not essential. The key skills are your eye for detail, a flexible approach, and a strong work ethic, which will ensure success in this role.

We are looking for a candidate with a proven background in customer service and can handle the demands of a busy inbox while ensuring that every customer feels valued and supported. Your communication skills are second to none, and you pride yourself on being able to build rapport with customers and team members alike.

You’re a problem-solver who remains positive and resilient, even when faced with challenges. You are comfortable managing multiple tasks simultaneously and can shift gears quickly as priorities change. In addition, you have a good working knowledge of Excel and understand how to use it to manage data, track orders, and support internal reporting needs.

As Orifarm is an international company, you must be proficient in English and have excellent oral and written communication skills.

Who are we?

The UK is an incredibly important market for the growth expectations within Orifarm.

We are an ambitious team of approx. 20 people covering various functions. Our team spirit pulls us together and you will find a friendly team, who support each other, to ensure every day is successful.

Why should you work for Orifarm?

At Orifarm, we know that our growth comes from the development of our employees. We are an ambitious organization with an entrepreneurial culture celebrating can-do attitudes, smarts, and hearts. Our secret to success? Valuing how different skill sets join forces to make our journey happen.

You will experience a work environment characterized by flexibility and a strong commitment to work-life balance, understanding that the best results come from satisfied and well-supported employees. Our international setting offers great opportunities for growth and career advancement.

We regard our feedback culture as a fundamental element in the individual employee's opportunities for learning and development.

Lastly, when we have good results, every employee, including student workers, is part of our bonus scheme.

About Orifarm

Everyone should have access to modern medicine. High costs or lack of access to pharmaceuticals should never impact our possibility to receive treatment or relief and live a healthy life. At Orifarm, we aim to bring healthy days by making modern healthcare a better deal for the people and the societies we serve. Working towards our vision, we create access to affordable, high-quality pharmaceuticals and healthcare products by challenging markets and always seeking new opportunities. With our core values paving the way, we always act responsibly and constantly with our customers at the centre of our attention. And everything we do is driven by our sole purpose:

For as many as possible, as healthy a day as possible.

Our history goes back to 1994 when Orifarm was founded in Denmark by Hans and Birgitte Bøgh-Sørensen. Since then, Orifarm has grown from a small nine-person company into an international company operating globally in 15 countries. Today, Orifarm is Europe's largest parallel importer of pharmaceuticals and Denmark's largest supplier of pharmaceuticals, with more than 2,200 employees.

We encourage everyone to apply

At Orifarm, we welcome people from all backgrounds, recognizing that the best outcomes come from a diverse and inclusive workforce and environment. Our commitment is to create an environment where different perspectives and skills drive innovation and contribute to a sustainable and inclusive future. By creating such an environment, we are confident that we can achieve exceptional results together.

Job location

The position is located in Hemel Hempstead, UK. We enjoy meeting in the office a few days per week, but it will also be possible to work from home 1-2 days per week.  

Need further information?

If you need further information about the job, please contact Naomi Neves at naomi.neves@orifarm.com

Applications received through mail will not be considered.

We often look for new employees to help us grow so we may have other exciting opportunities for you. Follow us on LinkedIn to receive updates on our business activities and job opportunities: https://www.linkedin.com/company/orifarm

Application deadline 

We are looking for a candidate as quickly as possible, so interviews will be conducted continuously.